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Supply Chain Standard Performance Reviews and Enforcement

Performance Review

KWIPPED regularly reviews the performance of all suppliers and notifies them when they are off-target from the following:

  • Order Defect Rate: < 1%
  • Pre-fulfilment Cancel Rate: < 2.5%
  • Late Shipment Rate: < 4%

This review process is designed to give you time to improve your performance.  In most cases, we contact suppliers with poor performance to ask for measurable improvement within 60 days of the first warning. Occasionally, we immediately suspend the supplier accounts with very poor performance.

If your supplier account has been suspended,  you can appeal our decision by providing KWIPPED with a plan of action for correcting the problems that have contributed to this action.

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